Your Privacy and Trust Are Our Priority
Last Updated: October 26, 2023
Comfortmasters Heating & Air Inc. (“we,” “us,” or “our”) operates the website truecomfortpros.com and provides HVAC services in Columbus, GA. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website, by phone, or in person at our location (495 Harold St, Columbus, GA 31903).
By using our services or providing us with your information, you consent to the data practices described in this policy.
1. Information We Collect
We collect information to provide and improve our services, communicate with you, and ensure a smooth customer experience.
A. Information You Provide Directly:
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Contact Information: Name, home address, email address, and phone number when you request a quote, schedule service, or create an account.
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Service Information: Your equipment make/model, service history, photos of your system (if provided), and details about your service needs.
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Payment Information: Credit/debit card numbers, billing address, and other financial details necessary to process payments. Note: We use secure, third-party payment processors and do not store full card numbers on our servers.
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Communications: Records of your correspondence with us, including call logs, service notes, estimates, and feedback.
B. Information Collected Automatically:
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Website Usage Data: When you visit our website, we may collect information such as your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits.
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Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand how users interact with our website. You can control cookie settings through your browser.
C. Information from Third Parties:
We may receive information from service providers that facilitate our business operations (e.g., scheduling software providers) or, with your consent, from partners in home services.
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
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To provide, schedule, and invoice for HVAC services and maintenance.
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To communicate with you regarding your service appointments, estimates, and status updates.
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To process your transactions and send you receipts or warranty information.
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To respond to your inquiries and provide customer support.
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To send you important updates about our services, safety recalls, or seasonal maintenance reminders (you may opt out of marketing communications at any time).
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To improve our website, services, and customer experience.
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To comply with legal obligations and protect our rights and property.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
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With Service Providers: Trusted third parties who assist our operations under strict confidentiality agreements (e.g., payment processors, email service providers, scheduling software companies).
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For Legal Reasons: To comply with applicable laws, regulations, legal processes, or governmental requests, or to protect the rights, property, or safety of our company, our customers, or others.
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With Your Consent: In any other situation where we have your explicit permission.
4. Data Security
We implement reasonable and appropriate administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data storage, secure networks, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Privacy Choices and Rights
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Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails. You may still receive service-related, non-promotional communications (e.g., appointment confirmations).
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Access and Updates: You may request to review, correct, or update the personal information we hold about you by contacting us using the information below.
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Do Not Track: Our website does not currently respond to “Do Not Track” browser signals.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or warranty purposes). Service records are typically retained for a minimum of seven (7) years.
7. Third-Party Links
Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Last Updated” date at the top will indicate when revisions were made. We encourage you to review this page periodically for the latest information on our privacy practices.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Comfortmasters Heating & Air Inc.
Attn: Privacy Officer
495 Harold St
Columbus, GA 31903
Phone: (706) 682-0270
Email: privacy@truecomfortpros.com